Delivery Policy
At Dualistic, we are committed to providing you with a seamless and convenient shopping experience, including timely delivery of your orders. Please read our delivery policy carefully to understand how we handle the shipment and delivery of your purchases.
Order Processing:
* Once you place an order on our website, our team will process it promptly. Order processing typically takes 2-7 business days, excluding weekends and holidays.
* Please ensure that the shipping address you provide is accurate and complete to avoid any delays or delivery issues.
Shipping Methods:
* We offer standard shipping and expedited shipping options for your convenience.
* Shipping costs and estimated delivery times will be calculated and displayed at checkout based on your selected shipping method and delivery destination.
Delivery Timeframes:
* Delivery times vary depending on your location and the shipping method selected.
* Estimated delivery times are provided at checkout for each shipping method. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays.
Order Tracking:
* Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.
Delivery Attempts:
* If you are not available to receive your delivery, the carrier will make additional delivery attempts or leave a delivery notification with instructions for arranging re-delivery or pickup.
* It is your responsibility to ensure that someone is available to receive the delivery at the shipping address provided.
Delivery Issues:
* In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately for assistance.
* We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.
GCC Shipping:
* We currently offer shipping to select GCC destinations. Additional shipping fees and customs duties may apply for international orders.
* Please note that GCC orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
Contact Us:
* If you have any questions or concerns about our delivery policy, please contact us at Instagram @dualisitc.ae